RETURN AND REFUND POLICY
Last Revised: October 1, 2016
Thanks for shopping at this web site or from purchasing from CYA Enterprises, LLC. If you are not entirely satisfied with your purchase, we’re here to help.
For product purchases, you have thirty (30) calendar days to return an item from the date you received it (“receipt date”). To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You must contact us at firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA) number that must be clearly labeled on the return packaging, as well as provided inside the packaging. All returns are subject to a 25% restocking fee.
For all services, you will be charged for the duration of time you have used the service, pro-rated to the nearest 30-day period. There will be no refunds for a partial 30-day period.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment), less the applicable restocking fee. We will process your refund within 30 days, and you will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You must pay for any and all service and activation fees prior to receiving any refund for products returned. If these fees are not paid in full, they will be deducted from any amounts to be returned prior to issuing a refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund in addition to the restocking fee.
If you have any questions on how to return your item to us, contact us at email@example.com.