FAQs

Answers to some of the most frequently asked questions
Who are your customers?

Our customers are from nearly any vertical market you can think of: Retail, Hospitality, Healthcare, Logistics, Food and Beverage, Electronics Manufacturers, Legal Services and more.  Our solution is designed to provide peace of mind for high value items in transit and to aid in the recovery of any stolen goods and cargo.

What are your tags used to track?

Customers use our tags to track all sorts of things – construction equipment, fleet vehicles, pallets of merchandise going to and from distribution centers.  But they are using them in a lot of innovative ways too!  For example, using them to not only track the location of porta-johns, but to also use the motion detection to remotely monitor how many times the door opens and closes!

Our customers have learned that it isn’t only about knowing where their stuff is – it is also about how it is being handled.  Temperature ranges, orientation changes and even ambient light detection for potential tampering – this is just the tip of the iceberg of what we can do!

What is the battery life of HEAT tags?

This is not a simple answer.  Battery life is dependent upon the product selected as well as its usage.  For our long-life HT1000/HT1000w tags, they can reach 1000 days of operation when reporting their location once a day.  Increasing the reporting frequency utilizes more battery power and can significantly shorten their battery life if down-to-the-minute positional reporting is more important than battery life.  For example, four reports per day will reduce operating life to approximately 248 days whereas reporting every five minutes will reduce the device’s life to approximately 4 days.

Will I know when the battery is getting low?

YES.  The system can be configured to send out low battery level alerts per device.  These alerts can be simply displayed in the dashboard page in the system, included in automated reports sent out to designated representatives, or even via an email alert.  The threshold for battery level is configurable so that you can allow yourself enough time to recover the device depending on where it has been deployed.

Are the batteries rechargeable or replaceable?

Yes and Yes (depending on the device).  On our short life HT102 unit, the battery is both rechargeable and replaceable with another similar battery.  This unit can also be recharged via a USB connection.  The HT2000 is USB rechargeable.

Our longer life devices (HT1000 and HT1000w) utilize standard CR123A batteries and can be replaced by simply opening the rear cover of the unit.

What temperature range can I use HEAT tags in?

HEAT tags can operate in the range of ~ -20°C – +60°C / -4°F – 140°F.  However, with the use of external probes, the HT2000+ can monitor temperatures as low as -60°C.

Can HEAT tags help me monitor the temperature conditions of my items?

YES (depending on subscription level).  HEAT tags are able to monitor minimum and maximum temperature thresholds.  They can send out alerts that are automatically managed and dispatched by the system.  The temperature thresholds are configurable per device or per a group of devices to simplify group configurations.

What happens if the unit is not able to communicate with the server and there is a break in signal?

The units can be configured to operate in a mode we call “buffer mode”.  This buffer mode allows the unit to store all of its intended interval reports locally in the case that it may lose communication with the server system.  When it regains connectivity, the history is uploaded to the system and viewable from the history tracking feature.

Does HEAT have mounting options for the tags?

We currently have a magnetic mount for our HT1000w unit.  The HT1000w also comes with mounting holes in its water proof enclosure to allow it to be fastened to an item.

We offer a case for the HT2000 that facilitates several mounting options.

We are developing additional mounting methods for our other products and are also working with rapid prototyping facilities to produce camouflage style enclosures (for example, a housing that will look like a pack of cigarettes).

Can I track my field personnel without having to place a tag on them?

YES – if they have a smartphone device (iOs, Blackberry or Android phone or tablet).  We are able to send a lightweight application to the device that upon installation enables that smart appliance to act as if it were one of our HEAT tags.  It will provide you with the same level of tracking, Geofencing and alerting features available with our HEAT self-powered tracking devices.  The application requires minimal space and has a less than 5% impact on battery life of the device and you can manage all devices from our same management system. Click here to learn more.

What is a Geofence?

A Geofence utilizes coordinates from a global positioning system (GPS) to define geographic boundaries.  These boundaries are of course “virtual”, but monitored by our system to be able to detect and trigger alerts for various actions, such as:

  • Entering a Geofence
  • Exiting a Geofence
  • Exceeding a duration of time within a Geofence
  • Not meeting a required minimum time within a Geofence
What are the benefits of a Geofence?

A Geofence allows the user to created enhanced monitoring of your assets or personnel.  You can use the Geofence alerting to create automated messaging helping you to improve customer communication or more quickly react to a potential challenge.  You may use geofencing for some of the following reasons:

  • Sending a notification when a delivery or person is within a certain distance from a destination
  • Confirming the arrival of a package, technician or salesperson at a location
  • Verifying the duration of time that personnel or a package is at a specific location
  • Tracking items to make sure they are not moved outside of specific boundaries
    • You can establish multiple Geofence areas per device. By combining this with implemented alerting schedules and our reporting capabilities, we can provide you with automated reports that track and measure operational compliance and real time alerts when not in compliance.
Is there a way to turn alerts on and off based on a schedule?

YES.  Our system allows high levels of configurability for alerting.  You can set scheduled days, hours of operation and filters to ignore duplicate alerts.

You can also provide a customer real-time access to a tag for a specified period of time.  For example, if you want a customer to be able to see the location or progress of a tag for the next four hours, you can send them a “live share” link that will allow them to see the updates and location for that specified period of time.  After that duration, the link will expire.  You can define the duration in minutes, hours, days or weeks.

I have a large list of existing locations that I currently service. Can I upload this data to the system in order to create geofences near each location for alerting?

YES.  The HEAT system allows you to import data for exactly this purpose.

Why would I use a HEAT tag versus my fleet tracking devices I currently own?

Our tags were not developed to be a direct competitive solution to existing or the planned acquisition to fleet tracking and management systems.  However, early feedback indicates that the HEAT solution may be a suitable alternative for the following reasons:

  • Our self-powered devices and Smart Appliance Tracking (SAT) provides customers with the minimum or all of the tracking and reporting functionality need to manage their operations
  • The ease by which our self-powered devices can be readily deployed eliminates the headache, time and expense associated with installing traditional hardwired tracking systems
  • The ease by which our tracking solution can be redeployed to another vehicle or trailer/container (especially when utilizing rental equipment)
  • The added flexibility of being able to inconspicuously place or “hide” a unit on a truck, vehicle, container or items within the container

We developed our tracking devices and solution to enable Transportation and Logistics companies the ability to cost effectively extend tracking, and all of its associated confidence and security of knowledge that it provides down to an individual package or personnel level.

You may be able to track your truck, but are you able to accurately track the twenty different pallets inside that truck?  What if one of those pallets is accidentally offloaded or stolen – will knowing where your truck is help find that item?

What if I want to use HEAT but I already have an existing fleet tracking system?

Our platform is extremely robust and works with all industry standard tracking hardware.  We can easily migrate all of your existing devices to our platform to enable enterprise-wide management of all of your devices.

How can I recover my tags from their destination point?

This will likely be a somewhat custom answer for each client’s business case.  In some instances, our short term tags are economical enough that certain customers view them as disposable.  For others, they have developed systems to have the recipient ship the devices back such as including a prepaid envelope.

Our units are able to be placed in the U.S. Postal Service (even without packaging!) and can be mailed back as well.  If someone happens to try and steal it, they can’t use it without access to the platform and you will know how to find it!

Can I share tracking information with people that I don’t want to give access to the system?

YES.  This can be done in a couple of ways.  Our system easily allows you to export tag history and location maps into a PDF or Excel sheet.  We also offer a “live share” feature that enables you to send a live link to the tracking information for a tag and allows you to configure an expiration period for that link.

What kind of alerts can I receive from the system?

The system can send out alerts based on the following standard data points (hardware dependent):

  • Excessive speed
  • Geofencing
    • Time in
    • Time out
    • Speed within a Geofence
  • Panic button (on devices with this feature)
  • POI access alert
  • Route (deviations from a specified route)
  • Temperature over
  • Temperature under
  • Motion detection
  • Movement detection
  • Impact detection
  • Tilt/Roll detection
  • Humidity range
  • Ambient Light detection
  • Collision detection
  • Harsh driving behavior
  • Check engine light (CEL) detection
Can I receive alerts via email and text?

YES.  The system can be configured to send out alerts to anyone’s email address or cell phone configured to receive the alerts.  These recipients do not have to have system access.  You can also set automated reports that are emailed to specific individuals on a frequency you define.

Can I configure the tags to only alert me on motion?

YES.  In order to assist with extending battery life, the tags can be configured to report their location once a day and then only report upon motion.  You can specify the threshold for motion so that if a box with a tag is moved inside a warehouse, it does not trigger unnecessary alerts.

Am I able change the reporting frequency of devices “on the fly”?

YES.  Through the HEAT system, you are able to remotely adjust settings within each tag or apply the changes to a group of tags.  You can change their reporting frequency, which alerts they should trigger, their appearance on the map, etc.

When I view the history of a tag, its travel path does not seem to follow the roads on the map – why?

This can be a little confusing at first, but upon explanation it makes perfect sense.  The accuracy of the route tracing is dependent upon the frequency of updates.  If the tag is reporting every hour, it will report its locations at each of those intervals and the system is merely showing the order in which the path was taken.  If the tag is reporting every minute, the route trace will appear nearly identical to the actual route driven.  The reporting frequency has a direct impact on battery life, so each user must make a decision on which pieces of information are most important.

How can I tell the difference between all of my tags on the map?

You can select icons to represent each tag from a large list of icons within the HEAT system.  You can also select different trace colors for each tag’s history (so if you were to overlay the history of several tags at one time, you can tell one from another).  The map display will also allow you to show the name of each tag next to its icon.

How do I know what subscription plan is best for our needs?

We have tried to simplify the subscription levels as best as possible to create the “right” solution for various needs.  However, we understand it can be overwhelming to accurately determine your requirements.  A HEAT sales representative will complete a Customer Requirements Survey (CRS) with you to identify your needs and select the plan optimal for your requirements and budget.

What happens if I underestimate my data needs for reporting?

The different subscription levels include different data usage allowances to accommodate those with lower or higher reporting needs.  However, we understand that sometimes you may desire more visibility into certain asset locations than originally anticipated.  We create a pooled data account for all of your devices so that underutilized devices will help offset over utilized devices.  If this offset still isn’t enough, you will be charged for the additional data per MB per the rate schedule included in your End User License Agreement.

Can you guarantee the location and safety of my items?

NO.  There are many factors that contribute to the implementation of the HEAT solution. We are highly confident in our equipment and its reliability.  However, we have no control over where the tags are placed, how they are managed or control over the cellular or internet networks.  For example:

  • If you ship a unit that is not established for international communication overseas, you will lose communication with that unit
  • If a tag is placed in clear visibility and is tampered with, you will lose communication with that unit
  • If you lose internet connectivity to our server, you will lose communication for that period of time between you and the HEAT platform
Why is HEAT different than much less expensive devices like Tile or TrackR?

The HEAT solution is an industrial solution for many challenging industries.  Our solution utilizes TCP and SMS data transmissions over a cellular network to eliminate reliance on proximity or “crowd-networking”.  Devices such as Tile, TrackR and other similar solutions utilize Bluetooth, WiFi and even RFID in some instances.  Bluetooth has a very short range (approximately 30’).  These manufacturers attempt to extend the range of the Bluetooth network by allowing other mobile device users with their Bluetooth feature active to also assist in extending the range, but it requires these users to also be running the same application for that tag.  WiFi requires that the trackers be able to sign in to a wireless network to extend their range; however, given the security levels of hotspots and corporate networks, it is unreasonable to expect the devices to be able to access these networks.  RFID requires a high powered reader to scan the device in order to get a report (think of an EZPass highway toll system).

HEAT eliminates these restrictions by creating a globally powered system (when utilizing a global SIM card) and leveraging existing, robust cellular networks to transmit data between the HEAT tag and our HEAT server.  Additionally, HEAT provides the ability for monitoring mishandling, theft, environmental conditions and a whole lot more.

For more information, check out our blog on Technology Confusion

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